Every now and then a startup comes along that really crawls under your skin. Yes, this would be a different blog if I started every post with that opener.
Of course you’ve heard of Prosper.com. They’ve closed multiple rounds of funding and have transacted about $92mln in loans on their website. If […]
As calm as the voice sounds on the other line, you hear yourself utter a curse word out loud. “I’m sorry, I didn’t quite get that. Let’s try this again…,” the voice replies. And now you just want to smash your phone against the wall.
In fear of being reprimanded […]
MySpace is the fastest growing internet community online. Forget MySpace. Between MySpace, Facebook, Orkut, Friendster and hi5, chances are that your kids have a profile on at least one of these networks.
With recent news of harassment on these sites, I’ve been thinking and researching various ways of enforcing online security and identity […]
“Good morning. Thank you for calling customer service. My name is Andy, how can I help you?”
As soon as I heard his voice, I thought he sounded like an Anand.
“Yes, I had bought this monitor from you guys about a month ago and I’m not too happy with the screen resolution. I would like to return it.”
“Can I please have your name sir”, he said. “Karm Khanna”, I replied. “Do you also have an order confirmation sir?” he inquired. “Yes, it is 399442227”, I confirmed.
There is a moment’s pause and I can hear the clicking of keys on his keyboard as he pulls up my information. “Mmmm…”, he says hesitantly, “Sir, I see that you purchased this from us 31 days ago on December 23rd.” Again, there is a pause. Anirudh (I was close), as he was called all his life until about a month ago, was in a fix. He was staring at a printed laminated piece of paper referred to as the “script”. There is one in each of the 200 cubicles around him. He quickly scans through the summarized paragraph under the “Return Policy” section. It unequivocally states, “All returns must be made within 30 days from the date of purchase.” He has been instructed not to stray from the script.
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